Library Binding Service

Success Stories

Library Binding Service, Inc. Takes Credit Cards to the Cloud

Library Binding Service, Inc. • Des Moines, IA • www.lbsbind.com

Customer since 1991

“integraSoft helps us optimize and reduce our credit card transactions fees, helping us get the best rate consistently on our transactions. The seamless integration with our existing integraSoft ERP system makes for a more fluid business cycle.”
-Debra Carl, Accounting, Library Binding Service Inc.

Library Binding Service, Inc.’s knowledge of bookbinding spans generations. It’s their family history – past, present, and future. LBS evolved from European craftsman binders to the industry’s definitive source for on-demand bindery materials, products, and innovations.

WHY WE NEEDED TO IMPLEMENT A NEW SOLUTION

LBS processes thousands of credit card transactions per day, with customers around the globe. They felt that their existing card processing system was becoming problematic, carried significant risk, and required a standalone work station to operate with their existing ERP systems, and. The solution did nothing to protect against unnecessary credit card fees on their business transactions.

A NEW RANGE OF BUSINESS FUNCTIONALITY

LBS chose to move forward with integraSoft’s new integrated CenPOS credit card solution, which offers interchange rate optimization, seamless integration with
integraSuite and importantly for LBS, easy access to past transaction records. With the new credit card solution, LBS can now:

Review past credit card batches checking for errors and reviewing transactions easily using the CenPOS Credit Card Management Portal.
Optimize interchange fees, especially for Pre-Authorizations.
Certify for PCI at more secure compliance level for lower processing rate.
Receive optimized interchange rates on Corporate or Government cards due to passing of Level 3 (Order Header/Detail) information as part of the credit card transaction.
Lower overall business risks, by not storing sensitive digital credit card information on LBS servers. integraSoft’s integration with CenPOS stores sensitive credit card information with CenPOS.
Stay current with modern payment solutions the upcoming changes related to EMV(Chip & Pin) and new digital payment methods.

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“What integraSoft has given us, essentially, is the ability for a customer to be assured the consistency and quality of their orders, on a continuing basis. That holds tremendous value to us.”

Tremendous ValueBruce Leska, Vice President, Atlas Wire

“integraSoft has been a great company to work with and has a very responsive customer service team. It seems like they really care about the quality of their software and how it helps their clients.”

Responsive Customer ServiceERP User

“I will tell you they are excellent. We’ve been working with them on all of our systems for over 10 years. They are the best organization I’ve ever worked with in terms of tech support. integraREP has helped us grow our business with a more sophisticated system. We run a multi-million dollar business with very little staff overhead – that’s what the technology has done for us.”

Helped Grow Our BusinessMarti Hancock, Owner, Century Beauty Supply

“We’ve worked with integraSoft since 1982 because they understand our business and we are committed to smart business growth. As long-time partners, the people at integraSoft are like our own employees. integraSoft is integral to the growth of our business and their customer service is phenomenal.

Success Stories